The Building More Effective Teams series is now focused on effective conflict resolution, which is a key driver of team success. .As a leader, you need to practice effective conflict resolution AND create a team environment in which your team members can practice effective conflict resolution.
This week, I offer Five Truths about Conflict. The key to team success is not to avoid conflict, but rather to use it in a constructive and positive way. How a team deals with conflict can either strengthen or weaken the team. Successful teams understand and embrace the five truths about conflict that appear below, and one simple set of discussion questions follows.
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Truth |
Description
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Conflict is natural. |
Whenever groups of people are brought together to be creative, share ideas, and implement changes, the risk of conflict is present. However, successful teams accept conflict as natural and deal with it effectively.
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Conflict occurs because of issues, needs, and behaviors, not personalities. |
Teams can successfully maneuver through conflict when they understand that conflict results from disagreements about issues, needs, and behaviors. Team members who understand this truth express conflict in terms of issues, not as an attack on someone’s personality or values. Team members should not tolerate the insulting or embarrassment of others.
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Conflict is a group issue. |
Disagreement between two team members can negatively influence the morale and productivity of the team. Instead of taking sides, successful team members analyze both arguments, seek compromises, and help the two disagreeing parties to focus on what is best for the team. |
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Conflict is resolved by focusing on the present, not the past. |
Fixating on past disagreements will not resolve the current conflict. Successful teams remain focused on present issues to resolve conflicts. |
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Conflict is resolved through openness. |
When team members are open to other people’s ideas, issues, and solutions, the team can compile more creative options for solving a problem and can resolve conflict quickly and efficiently. |
And here is my simple set of two discussion questions – feel free to share your answers via the Comments.
- Which of the truths above speaks to you most? Why?
- What other truths have you discovered about conflict? How did you discover them?
The next post in this series will cover five major causes of conflict. Stay tuned!