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07/29/2012

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Brian Driggs

I think it's important to always provide enough detail to ensure everyone's clear about things. It starts with explaining WHY and HOW. When we know why and how, we can draw upon past experience to figure out what to do.

For example, your role ambiguity scenario, Mr. Fish. If Tony's manager told him why he was being asked to "handle" the project and how to proceed, Tony would know exactly what to do.

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